I am so sorry to hear that your experience was bad. We have had troubles with our system lately, which is why you may have had trouble contacting us. However, please know the other people you talked to that were rude are not a part of our customer service team. We have never been rude to our customers nor do we ever encourage that kind of behavior.
As for your situation, I've gone ahead and refunded your order so you have your money back. I'll have our customer service team reach out to you tomorrow to learn about what went wrong with your order and how we can get you the right item you need.