I attempted to install the new wheel today as my daughters other transportation chair is at another location. The two wheels purchased have an axel assembly that is too wide for the fork and they won’t fit!
This sling was required for an adaptive sailing event. Your website said it was in stock, it wasn't. It arrived 2 days after the event was over. Now you want me to pay a 25% restocking charge. A 25% charge against a 100% volunteer organization, so technically you're taking money from those we support. I don't see you receiving any of our business in the future.
Sorry about the delay, shipment is out of our control since all products we offer are shipped directly from the manufacturers. All manufacturers process a restocking fee for return requests. https://dansonsmedical.com/pages/returns-and-exchanges
If the item was in dire need within a scheduled time frame, we offer the option of expedited shipping for our customers. Shipping nowadays is unpredictable due to the effects of the recent supply chain interruptions. We appreciate your understanding in this case and we thank you. Please let us know if we can assist you with anything else!
The product was what I wanted but it took n2 months to get it.
We are grateful for your feedback! Unfortunately, there are times when our shipping partners' stock runs out which causes some delays in shipping. We are happy you received the item you wanted! Please let us know if there is anything else we can do for you. :)
I had to unfortunately return this product due to the patient becoming a hospice situation. However the company and Tamara in particular gave me the best service I have received in a LONG time! So even though I cannot review the product (but it looks like it would have been great for our needs at the time.) I would like to give top marks for understanding and service! Both my wife and I REALLY appreciated this at a very difficult time.
We are so delighted to hear from you! It was our pleasure to have assisted you and your family through your difficult time. We sure will be happy to service you again for your future needs. Thank you! :)
I really appreciated how easy I was able to locate the merchandise I wanted and order it. The order was prompt and the merchandise was first quality. Thank you so much for solving my issue with using the lift with a sling which did not fit my husband. This one if perfect.
We are extremely delighted to hear from you! We are very happy to be of any assistance to you and your husband. Please do not hesitate to reach out to us for further concerns. Thank you! :)