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I needed a new battery for my hoyer lift. Once I reached the correct Customer Service I couldn't be more pleased! Pleasant & helpful person. Easy ordering and received it within 4 days! Easy install and working like a charm! Thank you '.
Hi Philip,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service and found the ordering process easy. It's great to know your new battery for the lift is working perfectly for you. If you have any more questions or need further assistance in the future, don't hesitate to reach out to us at support@dansonsmedicalcom. Enjoy your day!
The unit worked as expected. It was on back order for a while, but worth the wait, we are able to adjust the bed in all range of movement.
Shirley,
Thank you for your patience! We're thrilled to hear that the unit is working well and meeting your needs. If you have other concerns or questions, feel free to reach out to us at support@dansonsmedical.com
ALWAYS HAVE WHAT I NEED AT THE BEST PRICE!
Hi,
Thank you so much for your kind words! We're thrilled to hear that you always find what you need at the best prices. We strive to provide excellent value and make sure our customers leave satisfied. If you have any further comments or questions, please don't hesitate to reach out at support@dansonsmedical.com
Looking forward to serving you again soon!
I am enjoying my new back for my shower chair. It is much more comfortable than the old one which was wrinkled and hurt my back.
Hi Sara!
Thank you for sharing your positive experience with the backrest cushion for your shower chair! We're thrilled to hear that it's providing you with the comfort and support you needed.
Your feedback is invaluable to us, and we're glad to know that our product has made a difference in your daily routine. If you have any further comments or questions, please don't hesitate to reach out at support@dansonsmedical.com
Thank you again for choosing our product!
So far I'm finding this lift easy to move my husband with very little effort. His arms are strong enough to pull himself up while I can change his bed and dressings. We are hoping that with repeated use he will strengthen his legs also.
Vanessa,
Thank you for sharing your positive experience with the lift! We're delighted to hear that it's been easy for you to use and has made caring for your husband more manageable. If you have any questions or need further assistance, please don't hesitate to reach out at support@dansonsmedical.com
Very helpful-order was delivered quickly. Response from staff was prompt
Debbie,
Thank you so much for your kind words! We're thrilled to hear that you were satisfied with our quick delivery and prompt staff response. Your feedback is greatly appreciated and encourages us to continue providing excellent service. If you have any further concerns, please don't hesitate to reach out at support@dansonsmedical.com. We look forward to serving you again soon!
Finding what I needed was easy and delivery was fast. The item was exactly what I needed. Keeping info for any future needs I have.
Hi Carol,
Thank you for your wonderful review! We're thrilled to hear that you found exactly what you needed and that our delivery met your expectations. Your satisfaction is our top priority, and we're glad we could provide you with a smooth and efficient experience. If you have any further concerns, please don't hesitate to reach out at support@dansonsmedical.com. We look forward to serving you again in the future!
Good product as advertised
Hi Flora,
Thank you so much for your positive review! We are thrilled to hear that you had a great experience with our product. Your feedback is incredibly valuable to us and helps us continue to improve and serve our customers better.
If you have any further concerns, please don't hesitate to reach out at support@dansonsmedical.com. We're always here to help and appreciate your support!
This was for my grandchild. My d-I-law said it was wonderful and had handles to help pull my grandchild up in his wheelchair. Size is great for a growing child.
Hi Sandra,
We wanted to take a moment to express our sincere gratitude for your recent feedback regarding our product. Your kind words truly made our day, and it's incredibly rewarding to hear that our product has been helpful to you.
If you have any concerns in the future, please don't hesitate to reach out to us at support@dansonsmedical.com
Once again, thank you for your support and valuable feedback. We look forward to serving you again in the future!
Thanks good prduct
John,
Thank you for taking the time to share your positive feedback! Knowing that you're satisfied with our product makes us very happy. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us at support@dansonsmedical.com.
Just batteries. They arrived quickly, and now our patient lift works again. Pay attention to how your old batteries are connected before removing them!
Rachel,
Thank you for taking the time to leave a review. We're glad to hear that the batteries arrived quickly and that your patient lift is working again. We appreciate your helpful tip regarding the battery connections! If you have any more questions or need further assistance, please don't hesitate to reach out. Have a wonderful day :)
Pros;
Overall, it appears to be a good product. Sturdy. No loose joints. Storage bag is huge. Seat is comfortable and easy to get up from. Easy to use if you are a little "wide on the bottom." The width of the handles and seat giving us plenty of room.
Cons;
> The brake cables are like wings that catch on Everything.
I attached them to the frame with plastic zip ties and that seems to work well. But be careful that they are not stressed when folding the chair.
Hello there!
Thank you for sharing your feedback with us! We're thrilled to hear that you find our product sturdy, comfortable, and easy to use. Your insight into attaching the brake cables with zip ties is appreciated and we'll certainly take this into consideration for future improvements.
If you have any further suggestions or concerns, please don't hesitate to let us know.
The brakes came when promised and were very easy to install
Melissa,
Thank you for your feedback! We're glad to hear that the brakes arrived on time and that you found them easy to install. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support!
Works great and the price was right.
Larry,
Thank you for your kind words! We're delighted to hear that the product works great for you. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out to us at support@dansonsmedical.com.
Great comfortable sling
Marina,
Thank you for your positive feedback! We're thrilled to hear that you find the sling comfortable. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out to us at support@dansonsmedical.com.
They ended up not being the part I needed, but shipping was timely and they arrived in good shape
Krista,
Thank you for taking the time to share your feedback.
Please do not hesitate to reach out to us if you have further concerns; we're always happy to help. You may reach out to us at support@dansonsmedical.com. We hope to service you again soon! :)
Well after replacing all the electrical parts it works fine. We have only used it two times but plan on using it much more.
Jim,
Thank you for sharing your experience! We're glad to hear that your lift is now working well.
Please do not hesitate to reach out to us if you have further concerns; we're always happy to help. You may reach out to us at support@dansonsmedical.com. We hope to service you again soon! :)
My new Hoyer Lift is wonderful. It is lightweight and if it’s underneath my bed without having to use bed risers. My family and caretakers are loving it.
Terry,
Thank you for your feedback! We're delighted to hear that your new Hoyer Lift is working well for you and your caregivers. If you ever need further assistance or have additional questions, please feel free to reach out. We appreciate your support and are glad to know it's making a positive difference for you.
Our patient lift was missing a cord and I was directed to Dansons Medical by the engineer from the equipment company. All is perfect now and our patient lift is reliably charging. Thank you.
Thank you for the kind words! We're delighted to hear that your patient lift is now in perfect working order. If you ever need further assistance or have any questions, please feel free to reach out. Your satisfaction is our priority.
Purchased pediatric sling with manufacturers sizing of up to 5’ tall and 125-150 pounds. My son is 4’9” and weighs 76 pounds yet this sling was way too small. Trying to return it as it hasn’t been used.
I purchased the electronic patient lift and I made the mistake of not marking. What size sling I needed that comes free with that and it’s automatically mark none so I wrote one email and within three days they sent me the sling and didn’t even charge me for postage and handling, customer service is outstanding the product is unbelievably well-made. I couldn’t be happier with my purchase. You won’t make a mistake if you buy from this company.
Sandra,
Thank you very much for sharing your thoughts and experience with us!
We are delighted to hear from you and how well the product worked for you. We are grateful for your feedback and we are happy to hear that our customer service helped you well. Thank you very much again. We hope the product you bought helped you and your family well.
Please do not hesitate to reach out to us if you have further concerns; we're always happy to help. You may reach out to us at support@dansonsmedical.com. We hope to service you again soon! :)
I am pleased with the product and the timely delivery.
Thank you for your feedback!
We're glad to know you're satisfied with both the product and our timely delivery. If you ever need more products or assistance, feel free to reach out at support@dansonsmedical.com. Your satisfaction is important to us!
Ordered, it came within a reasonable time and works!
Kathy,
Thank you for sharing your feedback! We're pleased to hear that your order arrived in a timely manner and that the product is working well for you. If you need any further assistance or have more orders in the future, don't hesitate to let us know. We value your satisfaction and trust in our products! :D
First let me evaluate the BestCare SA400 HE Sit to Stand lift. I ordered this for my husband who is suffering from rheumatoid arthritis, cancer, end stage kidney disease, and Parkinson’s. He also is a brittle diabetic with peripheral artery disease and has had 2 toes amputated as well as having at least 2 brain bleeds. My goal is to keep him at home as long as possible. He was introduced to a sit to stand in wound care and it worked well but was a larger model than the one we ordered. I was somewhat apprehensive to order a compact model but I wouldn’t have had the room to maneuver a larger unit in our bathroom. We received this lift two weeks ago and I love it. It is well built and fits our needs exactly. It is easy to maneuver, we have a low loop carpet in our living and bedrooms and tile in the bathroom. The only thing I would change is that even though the knee pad is padded, it is quite hard. This was alleviated by attaching a piece of 2” foam to it. I also added more padding to the underarm portion of the sling. At times he can bear little weight and at other times does much better. The lift works well under both conditions. Our mattress is 26” from the floor and the lift can lift him just high enough to safely sit on the edge of the bed. I chose to order from Danson’s because they had the highest rating for customer service of all the companies I found selling the lift. I did have some miscommunications with Danson’s, some on their side, some on mine. Overall it was remedied in a timely manner and the lift came quite quickly after we worked everything out. I would order from them again but would talk to a customer service person rather than just ordering online.
Kathleen,
Thank you for sharing your detailed experience! We're truly grateful that our product has been a helpful addition to your husband's care. It's heartening to hear that the lift meets your needs and fits well within your home setup. Your feedback on the knee pad and underarm portion is noted, and we're pleased to know that you found a solution to enhance his comfort.
We appreciate your understanding regarding the miscommunications and are glad that everything was resolved in a timely manner. Your trust in our customer service means a lot to us. If you need further assistance or have questions, please don't hesitate to reach out.
Thank you very much :)
Ordered two Best Care Chargers and they arrive as stated.
James,
Thank you for your feedback! We're delighted to hear that your two Bestcare Chargers arrived as expected. If you have any more orders or questions in the future, feel free to reach out. :)
