Warranty Information

The warranty on your product defers between manufacturers that we carry. If you need to make a warranty claim, you will have to contact the manufacturer directly. Below, you can easily find a summary of what each manufacturer covers under their warranty as well as direct links to contact them.

Bestcare offers a limited warranty on all patient lifts, slings and accessories to be free of defects in workmanship and product performance.
Bestcare reserves the right to repair or replace only defective parts or accessories in lieu of a complete new patient lift.
Warranty claims will be denied for any of the following: product abuse or misuse, accidental or malicious damage, improper installation, product used with parts, components or accessories with quality or specifications incompatible with product, adulterated product, user neglect, failure to maintain and service product as specified in the owner’s manual or care tag, serial number removed or defaced, or normal wear and tear.

Product Type	Warranty Period
Patient Lift Frame or Spreader Bar	3 years
Actuator, Control Box, Pendant, Charger, Weigh Scale, Stand Aids ( all components of STA400 & STA450), or Casters (excluding normal tread wear)	2 years
Battery or Hydraulic Pump	1 year
Reusable Fabric Slings	6 months

Request your warranty with Bestcare here

Contact

Telephone: 678-679-6690 | Fax: 678-679-6697 | Email: returns@bestcarellc.com

**You can find Bestcare's full warranty pdf here

Specific warranty periods for each product can be found in the description tab for each product.
Invacare no longer requests that customers register their product online or complete a warranty registration card. Should a field action or recall occur Invacare will identify the affected units and contact your Invacare dealer with instructions for resolution.
If within such warranty period any such product shall be proven to be defective, such product shall be repaired or replaced with new or refurbished product components, or a refund corresponding to the proper service time shall be offered, at Invacare's option.

Contact:

Email: support@dansonsmedical.com

*Please include your order number to expedite the process

When requesting warranty, please include information, photos, video, etc.
Before requesting warranty, please view Karman's Warranty Policy

Contact:

Email: support@dansonsmedical.com

Direct Contact to Karman Healthcare: Click Here

*Please include your order number to expedite the process

When requesting warranty, please include information, photos, video, etc.

Contact

Email: support@dansonsmedical.com

*Please include your order number to expedite the process

great product

The Bestcare SA228 electric stand assist has been a lifesaver for our family!
easy to use and transfer patient. One person can operate with ease!
patient is secure and safe when moving from chair to bed or chair to chair, etc.

Hello Cynthia,

Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that the Bestcare SA228 Electric Stand Assist has made such a positive difference for your family. It’s great to know that you find it easy to use and safe for transfers — that’s exactly what we aim for. We truly appreciate you taking the time to share your experience and for trusting us to be part of your care journey!

Bestcare casters for Bestmove 450

customer service very helpful and knowledgeable. product as described. shipped and delivered as promised.

Hi Catherine,

Thank you so much for your kind words! We’re delighted to hear that our team was able to assist you and that your order arrived just as expected. It means a lot to us to know you’re happy with both the product and the service. We truly appreciate your support and look forward to serving you again!

Fantastic customer service

Individualized help in getting me the part I needed. I regret that the new battery has not fixed my problem.

Rita,

Thank you so much for your kind words about our customer service! We’re glad we could assist you in finding the part you needed. We’re sorry to hear that the new battery hasn’t resolved the issue, and we’d love the opportunity to continue helping you troubleshoot. Please feel free to reach out to us directly at support@dansonsmedical.com, so we can work with you on the next steps.

Greatest helper, every

My husband came home from the hospital bed bound. It was a living nightmare. The EZ Stand made it possible for us to live normally. He was able to get up and interact with the family and the children became less fearful that their dad was dying because he was always in bed. Wonderful product. We thank you with all our hearts

Hello Mike and Viola!

Thank you so much for sharing your heartfelt story. We are truly honored that the STA450 has made such a meaningful impact on your family’s life. Knowing it helped your husband regain some independence and brought comfort and reassurance to your children means the world to us.

From all of us, thank you for your trust—we’re so grateful to be part of your journey toward healing and hope. Please don’t hesitate to reach out if there’s ever anything we can do to support you further.

Wonderful company

The control was delivered ahead of schedule and worked perfectly with my lift. The customer service department went above and beyond expectations to make sure my order was correct. I will definitely order from Dansons Medical for any future needs

Helen,

Thank you so much for your kind words and wonderful feedback! We're delighted to hear that the control worked perfectly with your lift and that our customer service team was able to exceed your expectations. Your satisfaction means the world to us, and we truly appreciate your support. We look forward to serving you again in the future!

Danson review

Very good experience. Order was delivered promptly.

John,

Thank you so much for your kind words! We're happy to hear you had a great experience and that your order arrived promptly. We appreciate your support and look forward to serving you again!

Warranty Information

Warranty Information

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Warranty Information

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