Warranty Information

The warranty on your product defers between manufacturers that we carry. If you need to make a warranty claim, you will have to contact the manufacturer directly. Below, you can easily find a summary of what each manufacturer covers under their warranty as well as direct links to contact them.

Bestcare offers a limited warranty on all patient lifts, slings and accessories to be free of defects in workmanship and product performance.
Bestcare reserves the right to repair or replace only defective parts or accessories in lieu of a complete new patient lift.
Warranty claims will be denied for any of the following: product abuse or misuse, accidental or malicious damage, improper installation, product used with parts, components or accessories with quality or specifications incompatible with product, adulterated product, user neglect, failure to maintain and service product as specified in the owner’s manual or care tag, serial number removed or defaced, or normal wear and tear.

Product Type	Warranty Period
Patient Lift Frame or Spreader Bar	3 years
Actuator, Control Box, Pendant, Charger, Weigh Scale, Stand Aids ( all components of STA400 & STA450), or Casters (excluding normal tread wear)	2 years
Battery or Hydraulic Pump	1 year
Reusable Fabric Slings	6 months

Request your warranty with Bestcare here

Contact

Telephone: 678-679-6690 | Fax: 678-679-6697 | Email: returns@bestcarellc.com

**You can find Bestcare's full warranty pdf here

Specific warranty periods for each product can be found in the description tab for each product.
Invacare no longer requests that customers register their product online or complete a warranty registration card. Should a field action or recall occur Invacare will identify the affected units and contact your Invacare dealer with instructions for resolution.
If within such warranty period any such product shall be proven to be defective, such product shall be repaired or replaced with new or refurbished product components, or a refund corresponding to the proper service time shall be offered, at Invacare's option.

Contact:

Email: support@dansonsmedical.com

*Please include your order number to expedite the process

When requesting warranty, please include information, photos, video, etc.
Before requesting warranty, please view Karman's Warranty Policy

Contact:

Email: support@dansonsmedical.com

Direct Contact to Karman Healthcare: Click Here

*Please include your order number to expedite the process

When requesting warranty, please include information, photos, video, etc.

Contact

Email: support@dansonsmedical.com

*Please include your order number to expedite the process

Excellent!

I needed a new battery for my hoyer lift. Once I reached the correct Customer Service I couldn't be more pleased! Pleasant & helpful person. Easy ordering and received it within 4 days! Easy install and working like a charm! Thank you '.

Hi Philip,

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service and found the ordering process easy. It's great to know your new battery for the lift is working perfectly for you. If you have any more questions or need further assistance in the future, don't hesitate to reach out to us at support@dansonsmedicalcom. Enjoy your day!

Invacare G5510 bed series pendant

The unit worked as expected. It was on back order for a while, but worth the wait, we are able to adjust the bed in all range of movement.

Shirley,

Thank you for your patience! We're thrilled to hear that the unit is working well and meeting your needs. If you have other concerns or questions, feel free to reach out to us at support@dansonsmedical.com

BEST PRICES!

ALWAYS HAVE WHAT I NEED AT THE BEST PRICE!

Hi,

Thank you so much for your kind words! We're thrilled to hear that you always find what you need at the best prices. We strive to provide excellent value and make sure our customers leave satisfied. If you have any further comments or questions, please don't hesitate to reach out at support@dansonsmedical.com

Looking forward to serving you again soon!

Backrest for shower chair

I am enjoying my new back for my shower chair. It is much more comfortable than the old one which was wrinkled and hurt my back.

Hi Sara!

Thank you for sharing your positive experience with the backrest cushion for your shower chair! We're thrilled to hear that it's providing you with the comfort and support you needed.

Your feedback is invaluable to us, and we're glad to know that our product has made a difference in your daily routine. If you have any further comments or questions, please don't hesitate to reach out at support@dansonsmedical.com

Thank you again for choosing our product!

BestMove STA 450

So far I'm finding this lift easy to move my husband with very little effort. His arms are strong enough to pull himself up while I can change his bed and dressings. We are hoping that with repeated use he will strengthen his legs also.

Vanessa,

Thank you for sharing your positive experience with the lift! We're delighted to hear that it's been easy for you to use and has made caring for your husband more manageable. If you have any questions or need further assistance, please don't hesitate to reach out at support@dansonsmedical.com

Warranty Information

Warranty Information

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