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  • Warranty Information

    Warranty Information

                        

    The warranty on your product defers between manufacturers that we carry. If you need to make a warranty claim, you will have to contact the manufacturer directly. Below, you can easily find a summary of what each manufacturer covers under their warranty as well as direct links to contact them.


     

    • Bestcare offers a limited warranty on all patient lifts, slings and accessories to be free of defects in workmanship and product performance.
    • Bestcare reserves the right to repair or replace only defective parts or accessories in lieu of a complete new patient lift.
    • Warranty claims will be denied for any of the following: product abuse or misuse, accidental or malicious damage, improper installation, product used with parts, components or accessories with quality or specifications incompatible with product, adulterated product, user neglect, failure to maintain and service product as specified in the owner’s manual or care tag, serial number removed or defaced, or normal wear and tear.
     Product Type Warranty Period
    Patient Lift Frame or Spreader Bar 3 years
    Actuator, Control Box, Pendant, Charger, Weigh Scale, Stand Aids ( all components of STA400 & STA450), or Casters (excluding normal tread wear)
    2 years
    Battery or Hydraulic Pump 1 year
    Reusable Fabric Slings 6 months

     

    Request your warranty with Bestcare here

     

    Contact

    Telephone: 678-679-6690 | Fax: 678-679-6697 | Email: returns@bestcarellc.com

     

    **You can find Bestcare's full warranty pdf here