Sorry about the delay, shipment is out of our control since all products we offer are shipped directly from the manufacturers. All manufacturers process a restocking fee for return requests. https://dansonsmedical.com/pages/returns-and-exchanges
If the item was in dire need within a scheduled time frame, we offer the option of expedited shipping for our customers. Shipping nowadays is unpredictable due to the effects of the recent supply chain interruptions. We appreciate your understanding in this case and we thank you. Please let us know if we can assist you with anything else!