Description
Overview
- Compatibility: 9000 Topaz, 9000XT, 9000 XDT, Arrow FWD, Nutron, P7E, Power Tiger, Pronto R2, Storm Series, and Solara wheelchairs
- Urethane material
| Affordability
Dansons Medical believes that everyone, especially those struggling with illness, injury, or aging, deserves affordability. We aim to do this through a couple of ways:
- We provide free shipping on every product we have so that the price you see is the price you pay.
- We offer a low-price match guarantee. If you can find a lower price than us, contact us with a link and if allowed by the manufacturer, we will match it.
- We understand affordability means customer service done right. We aim to be as communicative as possible and incur as little problems as possible.
Shipping
| Free Shipping
We offer FREE Standard Shipping on all products shipped to the United States. Most products will arrive within 3-5 business days after they have been shipped and tracking number will be provided for every order.
| Other Shipping
If you are in need of Overnight or 2-Day Shipping to receive your product, we have these options available for everyone at checkout. These are live and accurate shipping rates to save you money and save us time. Please be aware that 2-Day Shipping may not be available for every location.
| International Shipping
As of 2021, we are able to ship internationally for most lightweight items, but due to the limitation from some manufacturers, we enable this per order. Please reach out if you are shipping internationally so we can help you out.
For large products, such as patient lifts, that are over 20lbs, we do not provide shipping at all.
For smaller products, such as slings or parts, that are under 20lbs, we provide live and accurate international shipping rates available for you to pick from during checkout.
We welcome you to contact us and we will specially and promptly communicate with you to enable this for your order. If you choose to email us, please ensure you email sales@dansonsmedical.com
Returns and Exchanges
Our return policy generally lasts 30 days from your order ship date, though certain manufacturers may require a shorter return period. Please note that patient lifts are not eligible for return unless the incorrect lift was shipped by the manufacturer or the product arrives significantly damaged or defective. If you are requesting a return past our policy, unfortunately, we cannot offer a refund or exchange.
If we, Dansons Medical, or any of our vendors, have made an error on your order, your order will be fixed at no expense to you. If you need to ship an order back to us, we will provide a return shipping label, otherwise the shipping cost will be credited through a discount code, on top of your full refund. We strive to provide the best service to our customers, so feel free to contact us if anything goes wrong!
Manufacturers with less than 30 days return policy:
- Karman Healthcare - return must be within 14 days of shipping.
You must read all of our policy information before filing a return or exchange. Failure to comply with our policies can result in restocking fees, cancellation of return, or delays in a refund. After fully reading our Returns and Exchanges Policy, you may file a return on the same page.
Warranty Information
The warranty on your product defers between manufacturers that we carry. You can easily find a summary of what each manufacturer covers under their warranty as well as direct links to contact them, if needed, on our Warranty Information page.
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My husband had a stroke and lived in a private care facility for over a year before I was able to move him back home with me. They had a large lift device so I was familiar with the equipment; however, those large devices would not work in our home. My husband weighs about 160lbs and after researching online, I discovered this smaller SA350 Electric lift and it has allowed me to transfer him without help from caregivers. I still have caregivers come to our home but only for 8 hours a day. The rest of the time it is just my husband and myself. My back, shoulder and hip were all aching from transferring him on my own. This lift is compact, easy to use, maneuvers easily through our doorways, and has made my life so much better. My back and hip have stopped hurting and my shoulder is getting better every day. I contacted customer service because the handlebar was wobbling. A friend had assembled the unit for us. They asked for a video and after reviewing it they pointed out washers on the bar were improperly installed. Once we corrected that issue, the unit worked perfectly. I couldn't be happier with this purchase. And it was on sale!
Hello there!
Thank you so much for sharing your experience
We’re truly glad to hear that the SA350 Electric Lift has made such a positive difference for you and your husband. Knowing it has helped ease your pain, given you more independence at home, and fit well into your daily life means a great deal to us. We’re also happy our customer service team was able to quickly resolve the assembly issue. Your kind words and trust in our product are sincerely appreciated—we wish you and your husband continued comfort and ease every day.
I've been searching for a long time for this pendant. The website was easy to use and the package came quickly. Very happy with the price.
Mischa,
Thank you so much for your amazing review! Glad to hear that you found the pendant you were looking for and that your shopping experience was smooth. Fast shipping and great prices are always our goal, so it’s wonderful to know we hit the mark. Enjoy your new pendant!
Part arrived in great condition and better than expected delivery time.
Hi Gerald,
Thank you so much for your kind feedback! We’re delighted to hear that your order arrived in perfect condition and sooner than expected. We truly appreciate your support and look forward to serving you again!
Service was fast, and great customer service
William,
Thank you so much for your kind words! We're delighted to hear you were happy with our fast service and customer support. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience!
Delivery do on time.Customr service was excellent
Stephen,
Thank you so much for your review! We’re delighted to hear that your order arrived on time and that you had an excellent experience with our customer service team. Your satisfaction means a lot to us, and we truly appreciate your support! If there’s anything else we can assist you with, please don’t hesitate to reach out to us at support@dansonsmedical.com
Received the lift in one day.
Charles,
Thank you so much for the wonderful 5-star review!
We’re happy to hear that your lift arrived so quickly and that you had a great experience with our customer service. If there’s anything you need or if we can support you further, please don’t hesitate to reach out to us at support@dansonsmedical.com. We’re always here to help!
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