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I purchased the electronic patient lift and I made the mistake of not marking. What size sling I needed that comes free with that and it’s automatically mark none so I wrote one email and within three days they sent me the sling and didn’t even charge me for postage and handling, customer service is outstanding the product is unbelievably well-made. I couldn’t be happier with my purchase. You won’t make a mistake if you buy from this company.
Sandra,
Thank you very much for sharing your thoughts and experience with us!
We are delighted to hear from you and how well the product worked for you. We are grateful for your feedback and we are happy to hear that our customer service helped you well. Thank you very much again. We hope the product you bought helped you and your family well.
Please do not hesitate to reach out to us if you have further concerns; we're always happy to help. You may reach out to us at support@dansonsmedical.com. We hope to service you again soon! :)
I am pleased with the product and the timely delivery.
Thank you for your feedback!
We're glad to know you're satisfied with both the product and our timely delivery. If you ever need more products or assistance, feel free to reach out at support@dansonsmedical.com. Your satisfaction is important to us!
Ordered, it came within a reasonable time and works!
Kathy,
Thank you for sharing your feedback! We're pleased to hear that your order arrived in a timely manner and that the product is working well for you. If you need any further assistance or have more orders in the future, don't hesitate to let us know. We value your satisfaction and trust in our products! :D
First let me evaluate the BestCare SA400 HE Sit to Stand lift. I ordered this for my husband who is suffering from rheumatoid arthritis, cancer, end stage kidney disease, and Parkinson’s. He also is a brittle diabetic with peripheral artery disease and has had 2 toes amputated as well as having at least 2 brain bleeds. My goal is to keep him at home as long as possible. He was introduced to a sit to stand in wound care and it worked well but was a larger model than the one we ordered. I was somewhat apprehensive to order a compact model but I wouldn’t have had the room to maneuver a larger unit in our bathroom. We received this lift two weeks ago and I love it. It is well built and fits our needs exactly. It is easy to maneuver, we have a low loop carpet in our living and bedrooms and tile in the bathroom. The only thing I would change is that even though the knee pad is padded, it is quite hard. This was alleviated by attaching a piece of 2” foam to it. I also added more padding to the underarm portion of the sling. At times he can bear little weight and at other times does much better. The lift works well under both conditions. Our mattress is 26” from the floor and the lift can lift him just high enough to safely sit on the edge of the bed. I chose to order from Danson’s because they had the highest rating for customer service of all the companies I found selling the lift. I did have some miscommunications with Danson’s, some on their side, some on mine. Overall it was remedied in a timely manner and the lift came quite quickly after we worked everything out. I would order from them again but would talk to a customer service person rather than just ordering online.
Kathleen,
Thank you for sharing your detailed experience! We're truly grateful that our product has been a helpful addition to your husband's care. It's heartening to hear that the lift meets your needs and fits well within your home setup. Your feedback on the knee pad and underarm portion is noted, and we're pleased to know that you found a solution to enhance his comfort.
We appreciate your understanding regarding the miscommunications and are glad that everything was resolved in a timely manner. Your trust in our customer service means a lot to us. If you need further assistance or have questions, please don't hesitate to reach out.
Thank you very much :)
Ordered two Best Care Chargers and they arrive as stated.
James,
Thank you for your feedback! We're delighted to hear that your two Bestcare Chargers arrived as expected. If you have any more orders or questions in the future, feel free to reach out. :)