Shipping
| Free Shipping
We offer FREE Standard Shipping on all products shipped to the United States. Most products will arrive within 3-5 business days after they have been shipped and tracking number will be provided for every order.
| Other Shipping
If you are in need of Overnight or 2-Day Shipping to receive your product, we have these options available for everyone at checkout. These are live and accurate shipping rates to save you money and save us time. Please be aware that 2-Day Shipping may not be available for every location.
| International Shipping
As of 2021, we are able to ship internationally for most lightweight items, but due to the limitation from some manufacturers, we enable this per order. Please reach out if you are shipping internationally so we can help you out.
For large products, such as patient lifts, that are over 20lbs, we do not provide shipping at all.
For smaller products, such as slings or parts, that are under 20lbs, we provide live and accurate international shipping rates available for you to pick from during checkout.
We welcome you to contact us and we will specially and promptly communicate with you to enable this for your order. If you choose to email us, please ensure you email sales@dansonsmedical.com
Returns and Exchanges
Our return policy generally lasts 30 days from your order ship date. However, products from certain manufacturers will require a return policy of less than 30 days. If you are requesting a return past our policy, unfortunately we can’t offer you a refund or exchange.
If we, Dansons Medical, or any of our vendors, have made an error on your order, your order will be fixed at no expense to you. If you need to ship an order back to us, we will provide a return shipping label, otherwise the shipping cost will be credited through a discount code, on top of your full refund. We strive to provide the best service to our customers, so feel free to contact us if anything goes wrong!
Manufacturers with less than 30 days return policy:
- Karman Healthcare - return must be within 14 days of shipping.
You must read all of our policy information before filing a return or exchange. Failure to comply with our policies can result in restocking fees, cancellation of return, or delays in a refund. After fully reading our Returns and Exchanges Policy, you may file a return on the same page.
Warranty Information
The warranty on your product defers between manufacturers that we carry. You can easily find a summary of what each manufacturer covers under their warranty as well as direct links to contact them, if needed, on our Warranty Information page.
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customer service very helpful and knowledgeable. product as described. shipped and delivered as promised.
Hi Catherine,
Thank you so much for your kind words! We’re delighted to hear that our team was able to assist you and that your order arrived just as expected. It means a lot to us to know you’re happy with both the product and the service. We truly appreciate your support and look forward to serving you again!
Individualized help in getting me the part I needed. I regret that the new battery has not fixed my problem.
Rita,
Thank you so much for your kind words about our customer service! We’re glad we could assist you in finding the part you needed. We’re sorry to hear that the new battery hasn’t resolved the issue, and we’d love the opportunity to continue helping you troubleshoot. Please feel free to reach out to us directly at support@dansonsmedical.com, so we can work with you on the next steps.
My husband came home from the hospital bed bound. It was a living nightmare. The EZ Stand made it possible for us to live normally. He was able to get up and interact with the family and the children became less fearful that their dad was dying because he was always in bed. Wonderful product. We thank you with all our hearts
Hello Mike and Viola!
Thank you so much for sharing your heartfelt story. We are truly honored that the STA450 has made such a meaningful impact on your family’s life. Knowing it helped your husband regain some independence and brought comfort and reassurance to your children means the world to us.
From all of us, thank you for your trust—we’re so grateful to be part of your journey toward healing and hope. Please don’t hesitate to reach out if there’s ever anything we can do to support you further.
The control was delivered ahead of schedule and worked perfectly with my lift. The customer service department went above and beyond expectations to make sure my order was correct. I will definitely order from Dansons Medical for any future needs
Helen,
Thank you so much for your kind words and wonderful feedback! We're delighted to hear that the control worked perfectly with your lift and that our customer service team was able to exceed your expectations. Your satisfaction means the world to us, and we truly appreciate your support. We look forward to serving you again in the future!
Very good experience. Order was delivered promptly.
John,
Thank you so much for your kind words! We're happy to hear you had a great experience and that your order arrived promptly. We appreciate your support and look forward to serving you again!