Shipping
| Free Shipping
We offer FREE Standard Shipping on all products shipped to the United States. Most products will arrive within 3-5 business days after they have been shipped and tracking number will be provided for every order.
| Other Shipping
If you are in need of Overnight or 2-Day Shipping to receive your product, we have these options available for everyone at checkout. These are live and accurate shipping rates to save you money and save us time. Please be aware that 2-Day Shipping may not be available for every location.
| International Shipping
As of 2021, we are able to ship internationally for most lightweight items, but due to the limitation from some manufacturers, we enable this per order. Please reach out if you are shipping internationally so we can help you out.
For large products, such as patient lifts, that are over 20lbs, we do not provide shipping at all.
For smaller products, such as slings or parts, that are under 20lbs, we provide live and accurate international shipping rates available for you to pick from during checkout.
We welcome you to contact us and we will specially and promptly communicate with you to enable this for your order. If you choose to email us, please ensure you email sales@dansonsmedical.com
Returns and Exchanges
Our return policy generally lasts 30 days from your order ship date, though certain manufacturers may require a shorter return period. Please note that patient lifts are not eligible for return unless the incorrect lift was shipped by the manufacturer or the product arrives significantly damaged or defective. If you are requesting a return past our policy, unfortunately, we cannot offer a refund or exchange.
If we, Dansons Medical, or any of our vendors, have made an error on your order, your order will be fixed at no expense to you. If you need to ship an order back to us, we will provide a return shipping label, otherwise the shipping cost will be credited through a discount code, on top of your full refund. We strive to provide the best service to our customers, so feel free to contact us if anything goes wrong!
Manufacturers with less than 30 days return policy:
- Karman Healthcare - return must be within 14 days of shipping.
You must read all of our policy information before filing a return or exchange. Failure to comply with our policies can result in restocking fees, cancellation of return, or delays in a refund. After fully reading our Returns and Exchanges Policy, you may file a return on the same page.
Warranty Information
The warranty on your product defers between manufacturers that we carry. You can easily find a summary of what each manufacturer covers under their warranty as well as direct links to contact them, if needed, on our Warranty Information page.
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Service was fast, and great customer service
William,
Thank you so much for your kind words! We're delighted to hear you were happy with our fast service and customer support. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience!
Delivery do on time.Customr service was excellent
Stephen,
Thank you so much for your review! We’re delighted to hear that your order arrived on time and that you had an excellent experience with our customer service team. Your satisfaction means a lot to us, and we truly appreciate your support! If there’s anything else we can assist you with, please don’t hesitate to reach out to us at support@dansonsmedical.com
Received the lift in one day.
Charles,
Thank you so much for the wonderful 5-star review!
We’re happy to hear that your lift arrived so quickly and that you had a great experience with our customer service. If there’s anything you need or if we can support you further, please don’t hesitate to reach out to us at support@dansonsmedical.com. We’re always here to help!
The Bestcare SA228 electric stand assist has been a lifesaver for our family!
easy to use and transfer patient. One person can operate with ease!
patient is secure and safe when moving from chair to bed or chair to chair, etc.
Hello Cynthia,
Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that the Bestcare SA228 Electric Stand Assist has made such a positive difference for your family. It’s great to know that you find it easy to use and safe for transfers — that’s exactly what we aim for. We truly appreciate you taking the time to share your experience and for trusting us to be part of your care journey!
customer service very helpful and knowledgeable. product as described. shipped and delivered as promised.
Hi Catherine,
Thank you so much for your kind words! We’re delighted to hear that our team was able to assist you and that your order arrived just as expected. It means a lot to us to know you’re happy with both the product and the service. We truly appreciate your support and look forward to serving you again!
Individualized help in getting me the part I needed. I regret that the new battery has not fixed my problem.
Rita,
Thank you so much for your kind words about our customer service! We’re glad we could assist you in finding the part you needed. We’re sorry to hear that the new battery hasn’t resolved the issue, and we’d love the opportunity to continue helping you troubleshoot. Please feel free to reach out to us directly at support@dansonsmedical.com, so we can work with you on the next steps.
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