| Free Shipping
We offer FREE Standard Shipping on all products shipped domestically to the United States (excluding Alaska, Hawaii, Puerto Rico, and Minor Outlying Islands). Most products will arrive within 3-5 business days after they have been shipped and tracking number will be provided for every order.
| Other Shipping
If you are in need of Overnight or 2-Day Shipping to receive your product, we have these options available for everyone at checkout. These are live and accurate shipping rates to save you money and save us time. Please be aware that 2-Day Shipping may not be available for every location.
| International Shipping
As of 2018, the only zones we absolutely cover for international shipping are Canada, Alaska, Hawaii, Puerto Rico, and U.S. Minor Outlying Islands. For large products, such as patient lifts, that are over 20lbs, we do not provide shipping at all.
For smaller products, such as slings or parts, that are under 20lbs, we provide live and accurate international shipping rates available for you to pick from during checkout.
If you are outside the zones we cover for indefinitely, we can still provide international shipping if your order is under 20lbs. We welcome you to contact us and we will specially and promptly communicate with you to enable this for your order. If you choose to email us, please ensure you email email@example.com
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If we, Dansons Medical, or any of our manufacturers, have made an error on your order, your order will be fixed at no expense to you. If you need to ship an order back to us, the shipping cost will not be deducted from your refund/credit.
You must read all of our policy information before filing a return or exchange. Failure to comply to our policies can result in restocking fees, cancellation of return, or delays in refund. After fully reading our return policy, you may file a return on the page.
The warranty on your product defers between manufacturers that we carry. If you need to make a warranty claim, you will have to contact the manufacturer directly. You can easily find a summary of what each manufacturer covers under their warranty as well as direct links to contact them on this page