Warranty Information

The warranty on your product defers between manufacturers that we carry. If you need to make a warranty claim, you will have to contact the manufacturer directly. Below, you can easily find a summary of what each manufacturer covers under their warranty as well as direct links to contact them.

Bestcare offers a limited warranty on all patient lifts, slings and accessories to be free of defects in workmanship and product performance.
Bestcare reserves the right to repair or replace only defective parts or accessories in lieu of a complete new patient lift.
Warranty claims will be denied for any of the following: product abuse or misuse, accidental or malicious damage, improper installation, product used with parts, components or accessories with quality or specifications incompatible with product, adulterated product, user neglect, failure to maintain and service product as specified in the owner’s manual or care tag, serial number removed or defaced, or normal wear and tear.

Product Type	Warranty Period
Patient Lift Frame or Spreader Bar	3 years
Actuator, Control Box, Pendant, Charger, Weigh Scale, Stand Aids ( all components of STA400 & STA450), or Casters (excluding normal tread wear)	2 years
Battery or Hydraulic Pump	1 year
Reusable Fabric Slings	6 months

Request your warranty with Bestcare here

Contact

Telephone: 678-679-6690 | Fax: 678-679-6697 | Email: returns@bestcarellc.com

**You can find Bestcare's full warranty pdf here

Specific warranty periods for each product can be found in the description tab for each product.
Invacare no longer requests that customers register their product online or complete a warranty registration card. Should a field action or recall occur Invacare will identify the affected units and contact your Invacare dealer with instructions for resolution.
If within such warranty period any such product shall be proven to be defective, such product shall be repaired or replaced with new or refurbished product components, or a refund corresponding to the proper service time shall be offered, at Invacare's option.

Contact:

Email: support@dansonsmedical.com

*Please include your order number to expedite the process

When requesting warranty, please include information, photos, video, etc.
Before requesting warranty, please view Karman's Warranty Policy

Contact:

Email: support@dansonsmedical.com

Direct Contact to Karman Healthcare: Click Here

*Please include your order number to expedite the process

When requesting warranty, please include information, photos, video, etc.

Contact

Email: support@dansonsmedical.com

*Please include your order number to expedite the process

Thanks good prduct

John,

Thank you for taking the time to share your positive feedback! Knowing that you're satisfied with our product makes us very happy. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us at support@dansonsmedical.com.

Bestcare lift batteries

Just batteries. They arrived quickly, and now our patient lift works again. Pay attention to how your old batteries are connected before removing them!

Rachel,

Thank you for taking the time to leave a review. We're glad to hear that the batteries arrived quickly and that your patient lift is working again. We appreciate your helpful tip regarding the battery connections! If you have any more questions or need further assistance, please don't hesitate to reach out. Have a wonderful day :)

Brake cables. Unhandy

Pros;
Overall, it appears to be a good product. Sturdy. No loose joints. Storage bag is huge. Seat is comfortable and easy to get up from. Easy to use if you are a little "wide on the bottom." The width of the handles and seat giving us plenty of room.
Cons;
> The brake cables are like wings that catch on Everything.
I attached them to the frame with plastic zip ties and that seems to work well. But be careful that they are not stressed when folding the chair.

Hello there!

Thank you for sharing your feedback with us! We're thrilled to hear that you find our product sturdy, comfortable, and easy to use. Your insight into attaching the brake cables with zip ties is appreciated and we'll certainly take this into consideration for future improvements.

If you have any further suggestions or concerns, please don't hesitate to let us know.

brakes

The brakes came when promised and were very easy to install

Melissa,

Thank you for your feedback! We're glad to hear that the brakes arrived on time and that you found them easy to install. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support!

Works great and the price was right.

Larry,

Thank you for your kind words! We're delighted to hear that the product works great for you. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out to us at support@dansonsmedical.com.

Warranty Information

Warranty Information

Dansons Medical

Account

Help

Keep in Touch

Let customers speak for us